Optional Fees and Services

Unaccompanied Minors

Definition

An unaccompanied minor is a child of five to fourteen years of age travelling alone. Cayman Airways does not accept children of one to four years of age to travel as unaccompanied minors. There are a maximum number of four unaccompanied minors allowed on each flight.  Passengers between the ages of fifteen and sixteen are eligible to travel as UMs and may request the UM service, (which is not mandatory).  Passengers sixteen years and over may escort a minor and as such  children traveling with a person age 16 or older are not considered Unaccompanied Minors

Reservations

At the time of making reservations customers are expected to advise the airline if a child is travelling unaccompanied.

Unaccompanied Minors to Havana

Children travelling from Grand Cayman to Havana need a notarized letter upon check-in. It must include the following: name/s of children travelling, date of travel (if they change dates they will have to attain a new notarized letter with new dates), flight number/carrier, and the telephone contact and address of persons picking them up in Cuba.

Parents/Guardian

If travelling internationally parents/guardians of the unaccompanied minor are to complete the immigration form, customs form and the special service form. Parents/guardians are requested to remain at the airport until the flight has departed.

Charges

There is a charge of US$30.00 each way for unaccompanied minors travelling within the Caribbean including the SISTER ISLANDS. To and from the USA there is a charge of US$75.00 each way on Cayman Airways flights.

Unaccompanied Minors (UMNR) Interline or Online Intransit Travel

Because of logistics and liability concerns, Cayman Airways does not accept Unaccompanied Minors for interline or online in-transit travel. (e.g., MIA/GCM/HAV, PTY/GCM/MIA)

The Company reserves the right through Tariff regulations to state its policy in regard to unaccompanied children (UM) to be carried.

Baggage Policy

Cayman Airways still offers one of the most generous baggage fee policies in the industry. We offer you the freedom to pack up to 55lbs of your personal belongings in each bag (jet travel only) whereas most airlines limit you to 50lbs per bag before charging excess baggage fees. We gladly accept dive bags, golf bags, surf boards, and other typs of bags as checked luggage. Plus, our low excess and overweight  baggage fees make it much more affordbale to travel with extra bags now than ever before.

Baggage Policy (for tickets purchased on or after August 1, 2018)

Notes:

When travelling to Cayman Brac or Little Cayman via the Twin Otter Service; Baggage allowance is 55 lbs per person (combined weight of up to 2 pieces) and only one 15 lb carry-on, any excess will be charged US$0.50 per pound.

Cayman Airways will accept a fragile or perishable item without a limited liability release if it:

• Is packaged in the original factory-sealed container
• Includes internal protective packing material
• Is typically designed for shipping

Items that are not appropriately packaged, and are not assistive devices, will be accepted upon completion of a limited liability release.

In addition to the one carry-on item, you may bring free-of-charge items below:

• One small personal article such as a briefcase, purse, day planner, small laptop computer, camera case, compact disk player or similar sized personal entertainment item
• Personal aid devices such as wheelchairs, braces, canes, crutches, prosthetic devices and walking sticks, provided passenger is dependent on them
• One infant article such as a small collapsible stroller, a diaper bag or a government approved child seat (larger strollers can be checked in the jetway prior to boarding the aircraft)

Restrictions on the quantities of liquids, gels or pastes are:

• They must be held in individual containers not exceeding 90ml (3 US ounces)
• The containers must be carried in a separate, clear-plastic, zip-top or re-sealable bag
• The bag must not exceed 20cm x 20cm (8ins x 8ins) in dimensions
• The bag must not exceed one litre capacity
• The bag must be completely closed
• The items must fit comfortably in the bag
• The bag must be x-ray screened separately from other hand baggage at airport security points
• Before boarding, secondary searches may be performed if you are carrying liquids.

Duty-free goods containing liquids may be carried, provided they are purchased after the security screening point. We advise you to pack any duty-free liquids in your checked baggage where possible.

If you are departing the US or Canada, your duty-free liquids will be delivered to the boarding gate or pick-up point in the secure area in a Sealable Tamper-Evident Bag (STEB).

Excess Baggage

Cayman Airways understands that at times, it may be necessary to travel with an item that exceeds the size or weight limitations or is in excess of the free allowance. Additional charges apply to this type of baggage. Excess baggage charges cannot be waived, and will be collected at the ticket counter. Baggage connecting to other airlines will also be subject to the connecting airline's excess charges and/or oversize, overweight charges in addition to Cayman Airways charges. Any piece over the free baggage allowance or baggage that exceeds the size and weight limitations will be subject to additional charges. Excess baggage is transported on a space-available basis and will be carried subject to load capacities of the aircraft. Other restrictions may apply. Baggage in excess of 99 pounds or 80 linear inches will not be accepted as checked baggage. Assistive devices, including electric wheelchairs over 99 pounds, will be accepted.

Excessive Baggage Rates All charges are calculated on a one-way basis and collected at the airport ticket counter.

How a Bag is Measured

A bag will be weighed and measured to ensure that it meets the dimensional requirements for shipping. Baggage is measured by length + width + height. The dimensions of each measurement are added together to compose the total number of linear inches/ centimeters. The bag's thickest or widest part of the length, width and height will be measured.

Special Baggage

The following items, irrespective of their actual dimensions, may be considered one piece and accepted in lieu of one piece of checked baggage whose outside linear.dimensions are 62 inches.

• One duffel bag, sea bag or B-4 bag.
• One knapsack, backpack or rucksack.
• One sleeping bag or bedroll.
• Any portable musical instrument (including its container) not exceeding 39 inches in length.
• One golf bag containing golf clubs and one pair of golf boots
• One set of fishing equipment
• One set of shooting equipment

The following items of sporting equipment may be included as checked bags, and when in excess will be assessed by the charges as per the excess bag policy. The charge specified will apply to the items of sporting equipment, whether or not it is presented as a single piece. Sporting equipment must be securely encased to avoid protrusions.

• One set of golfing equipment
• One set of fishing equipment
• One set of scuba diving equipment with the regulator valve completely disconnected from the cylinder.
• Quiver

Scuba Diving Equipment - One empty scuba tank, one knife, one mask, One Snorkel, One Scone buoyancy compensator device, fins, wet suit and pressure gauge.

Fishing Equipment - One outfit: Can Include: Two Rods, one Reel, one landing net, one pair of fishing boots (all properly encased) and one fishing tackle box. 

Note: No Spear fishing allowed in the Cayman Islands

Golfing Equipment - One golf bag containing no more than 14 clubs, 12 balls and one pair of golfing shoes.

The Following items may also be included as checked baggage for a fee:

Surfboards: USD$95 per board

Windsurfing:Consisting of one windsurfing board/one mask/One boom and sail. Accepted as checked baggage only. USD$95 per board

Ski Equipment: One Outfit to include one pair of Ski bindings/ski boots, ski poles and skis. - Accepted as checked baggage only. USD$95

Bicycles:

A non-motorized touring or racing single seat bicycle will be accepted passenger as a checked bag if:

• Bicycle is in a hard-sided case, bike bag or box built for bike transport
• Handlebars are fixed sideways
• Pedals are removed; or
• Pedals and handlebars are wrapped in plastic foam or a similar material

If the bicycle is packed in a container that is less than 55 pounds and less than 62 total linear inches (L + W + H), there is no bicycle service charge, but standard excess charges will apply.

If the bicycle is packed in a container exceeding 62 inches in linear dimensions (L + W + H) but not more than 118 inches and not weighing more than 70 pounds it will be accepted for transport with a bicycle service charge of $50.00 USD each way in additional to any applicable excess charges. 

If the bicycle is packed in a container exceeding 62 inches in linear dimensions (L + W + H) but not more than 118 inches and is between 70-98lbs pounds it will be accepted for transport with a bicycle service charge of $50.00 USD each way in additional to any applicable overweight and excess charges. 

Bicycles in containers over 99 pounds and over 118 inches in linear dimensions will not be accepted as checked baggage.

Business Class Upgrades

Upgrades from economy to business class are available at airport check-in, subject to availability, and are subject to fees from US$50.00 to US$400.00 depending on your orgin and destination city.

We do not currently offer this upgrade service via our online web check-in. You may enquire about ugrades once you have arrived at the airport by speaking with one of our customer service agents.

Rewards Policy

• In order to receive flown miles automatically, please provide your membership number to the reservations agent when making your reservations.  Please also show your membership card at both the origin and return airport counters.
• Redemption of miles for travel may be online or through the Cayman Airways reservation offices at 345-949-2311 or 1-800-422-9626.  Taxes and surcharges may apply and will be charged at time of ticketing.
• Back dated boarding passes/passenger receipts are accepted for reward credits up to six (6) months from the present month for members and up to three (3) months for a new member signing up. Please note passenger receipts or boarding passes must be provided to Cayman Airways in order to receive reward credits. Please track your account via the website www.caymanairways.com to verify that your flights have been credited and you are awarded flown miles.
• Miles are not transferable from a deceased spouse or family member.
• Please note that “COMPLEMENTARY and FREE” tickets do not earn reward credits.
• Accounts will be considered archived once there is no activity for a two (2) year period, the miles from an archived account will not be transferred to the newly opened account.
• Tier levels are acquired by flying 40,000 for the Platinum status and 25,000 miles for the GOLD status between 01 January and 31 December of each year.
• Mileage is given only to the person whose name appears on the issued ticket.
• Changes of date/time to issued “Frequent Flyer” tickets are allowed, however change fees are US$15.00 for domestic travel, US$25.00 for regional travel and US$30.00 for travel between USA. Once a ticket has been issued the ticket has a validity date of 12 months from the date of issuance. The change fee is waived for GOLD and Platinum members.
• The cost to redeposit the miles back into a members account from a valid issued ticket which has not expired is US$25.00.
• Purchased upgrades do not accrue bonus miles. Bonus miles are given only for a full fare Business Class ticket or as an offered promotion.
• Statements are no longer being mailed. Members may view their accounts via the website using their membership number and password (passwords are attainable from our office at 345-949-8200).
• Cayman Airways reserves the right to change this program without notice.

Inflight Service

In-Flight Beverage List