Privacy Policy

Thank you for visiting our website. Cayman Airways reserves the right to change these terms and conditions and to make changes to any of the products or programs described in this site at any time without notice or liability.

Your privacy is important to us.

This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR (General Data Protection Regulation), Cayman Islands Data Protection Law, are adhered to.

Cayman Airways respects your privacy. This Policy discloses Cayman Airways privacy practices for your information collected online or offline. We address the following topics:

• Information we collect about you
• Information we collect directly from you
• Information we automatically collect
• Information we collect through our mobile sites
• Information we collect from third parties
• How we use your information
• Disclosing your information
• Use of cookies, web beacons and other similar technologies
• Targeted advertising
• Third-party analytics
• Your access to your information
• Protecting information collected
• Your role in protecting your information
• Opting out
• Location of your information
• Other sites/digital channels
• Contact us
• Legal effect and changes to the policy

While Cayman Airways strives to take reasonable measures to protect your information, this Policy is not a contract and does not create any legal rights or obligations. Rather, the following are guidelines for protecting your information. By using any of our sites and/or our services or otherwise providing us with any information, you consent to the handling of your information as described in this Policy.

Scope of this policy

This Policy applies to the information that we collect about you on any Cayman Airways website in which it is posted, which include the following situations:

On Cayman Airways managed websites and mobile websites, including, for example, Caymanairways.com, m.Caymanairways.com booking.Caymanairways.com, checkin.caymanairways.com; Through Offline methods for example, through a Cayman Airways Call Center agent or other travel agency.

This Policy does not apply to any site not owned and managed by Cayman Airways, including but not limited to, Cayman Airways Getaways, Orbitz, Travelocity, Expedia or any other third-party site.

With respect to the above, please see those respective sites for the privacy policies that may apply.

Information we collect about you

Cayman Airways collects and maintains information, including personal information, about you directly from you (both online and offline), automatically when you use our sites and third-party sites. We collect information from you when you make travel arrangements, contact us, complete a survey, register for the Sir Turtle Rewards program, participate in a promotion, or otherwise interact with us. The type of information we collect about you depends on your interaction with us, and may include, but not limited to, the following information:

• Name;
• Contact information;
• Sir Turtle Rewards number and security information;
• Gender and date of birth;
• Payment information (e.g., credit card information);
• Passport information;
• Government ID or redress number;
• Travel preferences and special requests;
• Purchase information (including both travel and non-travel purchases);
• User and activity data from our sites and Survey responses;

Information we collect directly from you

Examples of the types of information we collect directly from you are described below.

Sir Turtle Rewards information

When you enroll in Sir Turtle Rewards, or if you are already a Sir Turtle Rewards member, we collect specific information such as your name, address, phone number(s), email address, Sir Turtle Rewards account number, and password or other account security authentication information. If you create a traveler profile, we also will collect the information that you choose to provide to us, which may include but not be limited to: payment information (e.g., credit card information, billing name/address), telephone numbers, email addresses, general requests or special needs, travel preferences and loyalty program information.

Online purchases

If you make a purchase with us, whether as a Sir Turtle Rewards member or as a “Guest”, we collect information about you, including but not limited to traveler, payment information, contact, travel preferences and Travel document information.

Offline purchases: Telephone, travel agent or ticket counter

To make a purchase or transact other business with a Cayman Airways Call Center agent, a travel agent (including online travel agents outside of Cayman Airways), or a customer service representative (collectively, “Reservations Agents”), Reservations Agents collect data such as payment information, passport information, birth date, name, addresses, email addresses, and telephone numbers. We may monitor and/or record telephone calls to Reservations Agents. By continuing with the call, you are deemed to consent to such monitoring and/or recording.

Cayman Airways Sir Turtle Club

Cayman Airways may collect information such as name, addresses, email addresses, telephone numbers, and credit card information, in order to provide service to members of its Sir Turtle Club.

In-flight

If a medical or other emergency occurs while travelling with Cayman Airways, we may collect information, including but not limited to first and last name, contact information, date of birth, medical information, and may share such information with third-party medical or other safety personnel as necessary or advisable. In non-medical or non-emergency situations, Cayman Airways may collect credit card and Sir Turtle Rewards information in flight to enable current and/or future purchases.

Children

Due to the nature of our services, Cayman Airways will collect and maintain travel information, about children under the age of 13 when necessary to comply with federal aviation or security regulations, for safety or security reasons, or as otherwise necessary for Cayman Airways to provide transportation or other services requested.

We do not knowingly use information we collect about children known to be under the age of 13 for any marketing or promotional purposes, nor do we permit our affiliates, third-party sponsors or other third parties with whom we may share information to do so. We use the information collected about children known to be under 13 only to provide services and in the aggregate for reporting purposes. We will give out personal information about children if required by law, for example to comply with a court order or subpoena, or to protect the safety and security of our customers.

Information we collect automatically

We and our third party service providers may automatically collect information about your use of our sites through cookies, web beacons, log files and other technologies. Such information includes but is not limited to, the following:

• Domain name;
• Browser type and operating system;
• IP address;
• Web pages you view;
• Links you click;
• Length of time of your visit;
• Your activities on our sites including your movement through these sites; and
• Referring URL or webpage that led you to our sites.
• We and our third-party service providers may combine this information with information that we (or they) already have collected about you. For more information, refer to the "Use of cookies, web beacons and other similar technologies" section below.

Information we collect from third parties

We may collect information about you from third parties, including personal, demographic and aggregate information. For example, if you make a reservation through a travel agent, we will obtain your travel information from that agency. We may also obtain information about you from our marketing partners, advertisers and other third parties.

How we use your information

General - applicable to all sources of information

We primarily use your information, including personal information, to provide our services to you and to fulfill your requests. We may combine your information with other information that we have about you, that is publicly available and/or that we have obtained from third parties (either individually or in the aggregate). We also may use your information for the following purposes:

For flight information and Notification Services. To improve your user experience. To tailor the content and information that we may send or display to you; to offer customized location information, personalized help and instructions; and to otherwise personalize your experiences while using our sites or services.

For operational needs and providing services. To carry out our operations and services and to facilitate your transactions or requests.

For marketing and advertising. Cayman Airways may use your information, individually, in the aggregate, and/or combined with demographic information that we maintain or collect from third parties, for marketing and advertising purposes (via email, direct mail, telephone, web or other electronic advertising) and to send you news and newsletters. Specifically, we may use the information that we collect about you to send you email, direct mail, or telephone communications about offers, including those offered by Cayman Airways, its partners or other third parties, that might be of interest to you. We may also use your information to determine appropriate advertising channels and venues and to place ads on such channels and venues, including placing advertising on social networking sites.

For surveys and promotions. From time to time, we may offer you the opportunity to participate in a survey or promotion. We use survey results for various purposes, including to enhance our services and sites and to develop improved promotions, and, if you provide your name, we may contact you to discuss your comments. Unless otherwise stated in the promotion or survey, we use the contact information that we collect through promotions for the purpose of notifying the winner. If you win a promotion, we may request additional information (e.g., Date of Birth or Government Issued I.D depending on the prize).

To improve and maintain our sites and our services. We use your information to improve and maintain our sites and services, respond to user desires and preferences, for other research and analytical purposes, and for security purposes, including, but not limited to, protecting ourselves and users of our services.

To protect our rights and interests, and the rights and interests of other users of our services.

In addition to the foregoing, specific examples of how we use information derived from the following categories are described below.

Sir Turtle Rewards - We use information that we collect from our Sir Turtle Rewards members to enroll you in the Sir Turtle Rewards program; to provide mileage credit for program-related purchases and activities, including but not limited to Sir Turtle Rewards partners; to communicate with you on the status of your Sir Turtle Rewards account; to notify you of any special promotions for which you might be eligible; to pre-fill certain data fields so you do not need to enter the same information multiple times; perform the requested services (e.g., booking); to process your transactions (including billing); to notify you about flight information (including but not limited to reservation confirmation, flight or seat changes, boarding time(s), and available ancillary services).

We may use your information for marketing purposes, including sending emails or direct mail offers on services or products, including products and services offered by Cayman Airways as well as those offered by third parties, which may be of interest to you.

We may promote our sites via Internet advertising. If you click on such an advertisement, information such as your mobile device's ID, as permitted by the platform provider, may be sent to the advertising network so that they and Cayman Airways may track the effectiveness of our advertising. This information might also be used for frequency capping, estimating the number of unique users, debugging or security measures and protecting Cayman Airways' interests.

Disclosing your information

Cayman Airways may disclose your personal information to the following persons/entities:

Service providers - We may share your information with third parties that assist us and perform functions on our behalf. These entities may include technical support, website hosting, service/order fulfillment, customer service and credit card processing, among others. In some cases, third-party service providers, such as information technology and data processing vendors, data storage services, etc., may be located outside the Cayman islands and your personal information may be processed or stored in other countries. We also use third parties to assist us in determining and placing relevant advertising.

Non-affiliated third parties - We may also share your information with third parties as necessary to complete your transaction or fulfill your requests. Cayman Airways may also share your information with third parties for marketing purposes including but not limited to the third party's own marketing or promotional purposes in order for them to present you with offers on services or products that may be of interest to you.

Marketing partners - If we jointly offer a product or service with a different entity, we will share your information with that entity to assist in marketing and providing that product or service. These entities may include, but are not limited to: airlines, car rental agencies, hotels and travel agencies. We may also share your information with our partners for their own marketing purposes.

Research and analytics - We may use and disclose your information for research and analytics purposes.

Aggregate information - Aggregate information, such as demographic information, domain names, other site traffic information, etc., may at times be shared with Cayman Airways partners or other third parties. Examples of aggregate information are X% of eligible tickets purchased were web tickets; X% of subscribers use a mobile application, etc.

Law enforcement/Legal processes/other uses - Cayman Airways may also disclose your information: if required to do so by law, court order, subpoena or other legal process; as requested by a governmental or law enforcement authority; to protect the rights or property of Cayman Airways, its customers, its sites or site users; or when we believe in good faith that it is in the interests of aviation security or that disclosure is otherwise necessary or advisable. In certain circumstances, Cayman Airways's third party service providers may be required to disclose information to government or law enforcement authorities. Security, health and customs and immigration laws in the U.S. and many other countries require all airlines, including Cayman Airways, to provide border control agencies or other governmental authorities with passenger data. In order to comply with these laws, we may disclose information about you and your travel arrangements to such authorities.

Use of cookies, web beacons and other similar technologies

Cayman Airways and our third-party service providers collect information by using technologies and methodologies, such as "cookies", tags, web beacons or other similar technologies that enable tracking as you browse our sites. We use these technologies to authenticate you as a user, to remember your preferences for using the site, to present offers that may be of interest and to facilitate transactions, such as flight searches and purchases. We and our third-party service providers also use these tools to analyze use of our sites and our services. We may use this information in the aggregate or combine it with information that we have already collected about you.

Cookie. "Cookies" are small bits of information that are stored on your computer by your web browser. Web beacons or "pixel tags" are small strings of code placed on a web page or in an email message for the purpose of transferring information. Cookies and the other technologies discussed in this section allow us to recognize your preference information, to track your transactions and to facilitate effective website administration.

Cookies help establish a user session and allow our server to provide site users with the appropriate information, advertisements and services. We also use cookies to ensure you obtain the information you request, to authenticate your authority to access the site and to track the usage of our websites to improve the site(s) according to our customer's needs. If you are a registered user on our site and you elect to have the site store your Sir Turtle Rewards number, the cookie stored on your computer will contain your Sir Turtle Rewards number.

If you do not want your information to be collected through cookies, you can change the preferences in your Internet browser. Some website functionality may not work properly if your browser does not accept cookies. Please consult your chosen Internet browser for instructions on how to change your cookie settings.

Local storage objects - We may use Flash Local Storage Objects ("Flash LSOs") to store your preferences and to personalize your visit. Flash LSOs are different from browser cookies because of the amount and type of data stored. Typically, you cannot control, delete or disable the acceptance of Flash LSOs through your web browser. For more information on Flash LSOs or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel“ and follow the instructions. To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel“and follow the instructions to review and, if you want, to delete any specific Flash LSO.

Clear GIFs, pixel tags and other technologies - These technologies allow us to recognize your preference information, keep track of your transactions and facilitate effective website administration. Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. In contrast to cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We and our third-party service providers may use clear GIFs (also known as web beacons, web bugs or pixel tags), in connection with our sites and services to, among other things, track the activities of visitors, help us manage content and compile statistics about usage. We and our third party service providers may also use clear GIFs in HTML emails sent to you to help us track email response rates, identify when our emails are viewed and track whether our emails are forwarded.

Targeted advertising

We and our third-party service providers, including ad networks, use the information that we collect about you to serve advertisements to you on various channels, including, but not limited to, Cayman Airways and third-party websites and other mediums that may include social networks and television. We and our third-party service providers may collect the data that we use to determine relevant advertising from the following sources: data collected about you online and through your use of our websites, whether collected directly or automatically through cookies, web beacons and other technologies, including technologies designed to collect data through third party sites (e.g., engagement with social media when publicly available), and offline, including, but not limited to, data combined or appended from various sources. These advertisements may be about Cayman Airways products and services or products and services of third parties that we think might be of interest to ou(e.g Hotels/Car offerings). Cayman Airways and our third party service providers may use cookies and web beacons when working with these companies to provide them information regarding your use of the site (whether individually or in the aggregate) to assist them in determining relevant advertising.

In addition, some third party advertising technology used by Cayman Airways to deliver advertisements may use separate cookies and other tracking technologies. This technology may be delivered via visits to our website, email messages, apps or otherwise. Web beacons on some pages of our site, in conjunction with these advertising cookies and our other cookies, enable the third-party advertising technology to better understand onsite activity in the aggregate, to recognize a browser's cookie when a browser visits this website, other websites or apps, and to learn which advertisements bring users to our site or otherwise take action. These third-party cookies and other technologies are governed by each third party's specific privacy policy, and not this Privacy Policy.

We use targeted advertisements, Advertising Reporting feature of Analytics. We also use Remarketing feature of Google Analytics tool as well as Google Ads to optimize and display relevant advertising content based on the user's activities on our website, other websites and search queries on the internet. The advertisements are displayed on third-party websites as well as visible to you while browsing.

Cayman Airways makes use of either Google's Interest-based advertising(Personalized Advertising), 3rd-party audience data.

You can also download the Google Analytics opt-out browser Add-on here.

Third-party analytics

We also use automated devices and applications, such as Google Analytics, to evaluate the use of our websites and the services we provide. We use these tools to gather information about users to help us improve our services and to track performance and user experiences. These analytics providers may use cookies and other technologies to perform their services, and may combine the information that they collect about you on our websites with other information that they have collected. This Policy does not cover such third partie's use of the data.

Cayman Airways together with the third-party service providers like Google, Facebook Pixel, Sabre, Stellar Loyalty Program use cookies that are tenaciously placed in your browser to collect data, which include but is not limited to the operating software you use, your web browser, your location, and IP address. This gives you a unique user identity on our website and also helps us improve our services and offer you personalized website experience based on your past visits and preferences.

The personal data such as name, contact details, email, billing information, etc. is not collected through cookies. However, you can manage and block such use of cookies by simply changing the settings in your browser or by choosing third-party tools like Ghostery, Skyblocker-software, Disconnect and others. However, if you do so, note that some parts of the Site may not function properly.

We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

• the pages you visit
• how long you spend on each page
• how you got to the site
• what you click on while you’re visiting the site
• Your behaviour on the website

We don't collect or store your personal information (for example your name or address) so this information can't be used to identify who you are. We don't allow Google to use or share our analytics data.

Google Analytics sets the following cookies in accordance with Google's privacy policy.

Downloads & Media Files

Any downloadable documents, files, or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third-party antivirus software or similar applications.

We accept no responsibility for third-party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third-party antivirus software or similar applications.

Your access to your information

If you are a Sir Turtle Rewards member, you can create, view or update your Sir Turtle Rewards account by accessing it through the Sir Turtle Rewards profile section on Cayman Airways.com or by calling 345-949-8200.

You may update your specials email selections by clicking the Update Profile link located at the bottom of any of our marketing emails.

Protecting information collected

Cayman Airways maintains physical, electronic and procedural safeguards to protect your information. When you place orders online to purchase services or access your Sir Turtle Rewards account information, we use secure servers to protect your personal information, which is intended to encrypt the personal information that is transmitted between you and our sites. Although Cayman Airways takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, it cannot be responsible for the acts of those who gain unauthorized access and Cayman Airways makes no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your personal information.

If a third party, including but not limited to a family member, friend, co-worker or corporate travel desk, seeks to transact business with Cayman Airways on your behalf, that party will be asked to provide us with the same personal information we would collect directly from you to complete your transaction. Unless and until we are advised otherwise, we consider that such third party has your consent and authorization to provide us with your personal information and make such transactions, including any subsequent changes, on your behalf in accordance with this Privacy Policy. If such third party who has your full name and booking reference contacts us and seeks information on your booking or requests changes to it, we will disclose your booking information and allow such third party to make changes as we will conclude you have given them your consent to do so. Please note that the collection, use and disclosure of your personal information by a third party is subject to your dealings with them and, if applicable, any of their privacy policies and practices. If you do not want an individual to obtain information on or make changes to your booking, you should not share your booking reference with them.

Your role in protecting your information

To protect your privacy and Cayman Airway's proprietary databases and systems, you should not share any of your information, such as Sir Turtle Rewards number or password, with any unauthorized individuals or third-party information aggregators that would allow them access to your sensitive account information. You should also take all necessary steps to secure your mobile, desktop or other devices where you may store or access sensitive information. We do not have control over the security of these devices. Cayman Airways assumes no responsibility for the loss of information associated with security disrupting technologies, including but not limited to reverse engineering of mobile device applications or malware, that compromises Cayman Airways information stored on these devices as a result of owner or third-party initiated changes to devices. The security of these devices is the responsibility of its owner, not Cayman Airways.

Opting out

Cayman Airways customers can opt out of receiving marketing or promotion-related emails or direct mail from Cayman Airways by clicking the unsubscribe link located at the bottom of any of our marketing/promotion emails. Regardless of your opt-out preferences, we reserve the right to send you emails or other communications for administrative purposes or as related to providing our services to you.

Location of your information

Cayman Airways will transfer, store, and process information that we collect about you, as described in this Policy, in the Cayman Islands and United States, which may not provide the same level of protection for your personal information as your home country. In addition, we may further transfer your information outside the Cayman Islands or United States for the purposes described in this Policy. By submitting any personal information or by using the website and without limitation to any other rights or obligations we have, you consent to such transfer to, and processing in, the Cayman Islands and these other countries, and acknowledge that your information may be subject to access by law enforcement and other government entities, including courts and tribunals, in accordance with laws applicable in those jurisdictions.

Other sites/digital channels

Our sites and our online services may contain links to third party sites. Any access to and use of such linked sites is not governed by this Policy but instead is governed by the privacy policies of those third party sites. We are not responsible for the information practices of such third party sites.

The EU and the US Privacy Shield Framework

We comply with the EU and the US privacy shield principles and take full responsibility for the processing of personal data that we receive from our users, subjected to the Privacy Shield Framework. The user has full right to access, delete or update his or her information shared with us and can simply do so, by writing an email for the same to our support team. In an unavoidable situation, we may be compelled to disclose personal data to comply with lawful requests by public authorities. 

Contact us

If you have comments or questions about this Privacy Policy, please submit your inquiry to Cayman Airways Customer Care. Please reference this Privacy Policy in those communications.

Legal effect and changes to the policy

As previously stated, this Privacy Policy is not a contract nor does it otherwise create any legal rights or obligations. Rather, this Privacy Policy merely reflects guidelines setting forth Cayman Airways's intended business practices. By using any Cayman Airways digital channel, and/or by providing any information to Cayman Airways online or offline, you consent to the collection and use of such information by Cayman Airways, and permitted agents as herein described and consistent with applicable laws. Also, Cayman Airways, in its discretion, may amend, interpret, modify or withdraw any portion of this Privacy Policy and related business practices at any time by posting updated text on this site, and your continued use of our digital channels or offline outlets constitutes your consent to those changes