Special Services

Passengers Requiring Assistance

In order to make sure that any special requirements you may have are met, please let us know at least 24 hours before your flight if we can be of any special assistance.

Wheelchair Requests

Cayman Airways offers wheelchair assistance at all airports to help make the travel experience a little easier for those who need it. Passengers whose legs are either fused or immobilized, and who have requested a wheelchair as well as to be carried-on/carried-off the aircraft, can also request bulkhead seating free of charge. For all other types of wheelchair requests, the bulkhead fee will apply.

Allergy sufferers

We are sensitive to the concerns of allergy sufferers, and we understand that some of our customers may not wish to be seated too close to a cat or small dog during their flight. For this reason, we ask that, if you are an allergy sufferer, you advise Cayman Airways Reservations as well as the check-in agent or gate agent prior to your flight departure to ensure you are not next to a customer travelling with a pet. We will make reasonable efforts to move you or the pet and pet owner.

Service Dogs

Seeing eye dogs, hearing dogs and service dogs will all be carried free of charge when assisting a passenger. The passenger however must provide all documents required for the transportation of the animal such as a valid passport or certificate which identifies the dog as a seeing eye dog, hearing dog and service dog and an official health certificate from country of origin and one from country of destination. The dog will need to have a collar which identifies the dog accordingly and it must be harnessed at all times. Although the dogs are allowed in the passenger cabin they must always be at their master’s feet and are not allowed to occupy a seat.

Cayman Airways is committed to making travel accessible to everyone. To ensure we understand and meet your specific accessibility needs please complete The Travellers with Disabilities form.

The below information which is found, https://www.caymanairways.com/traveling-with-pets

PLEASE NOTE:
Passengers are responsible for researching and meeting all applicable requirements for travel documents for their pets prior to booking or checking-in for flights. Cayman Airways reserves the right to deny boarding to any pet whose owner fails to present the required travel documents upon check-in at any gateway, at the passenger’s expense.

For more information visit: www.aphis.usda.gov

Cayman Islands Entry Requirements for Dogs and Cats

All dogs and cats entering the Cayman Islands must be accompanied by an import permit issued by the Cayman Islands Department of Agriculture. You must provide evidence that your dog or cat complies with all of their import requirements before they will issue an Import Permit. Application forms are available here.

Failure to meet these requirements exactly will result in your dog or cat being refused entry into the Cayman Islands.  Your local veterinarian will be able to help you with the requirements. Ensure to contact the Department of Agriculture well in advance of your proposed trip to ensure you are able to meet all the requirements.

PLEASE NOTE: Cayman Airways is not allowed, per the Cayman Islands Agriculture Department regulations, to transport any pets from Cuba and Central America to the Cayman Islands. This also includes in-transit.